ITIL® Service Transition ITIL

The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT Service Management in the world. ITIL is a Best Practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management.
Course Overview Course Benefits

Course Overview

About The Course

This course will help any organization to improve the quality of their IT Service Management. It increases understanding about ITIL principles and terminology, and the concepts, processes, functions and activities of IT Service Transition. The course also covers Service Transition rationale and provides the opportunity to sit the ITIL Life-cycle examination in Service Transition. The ITIL Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL Intermediate
Life-cycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate..

Course Syllabus

Upon successful completion of the course candidates can expect to gain competencies in the followings:

  • Introduction to Service Transition
  • Service Transition Principles
  • Service Transition processes – Will look at Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation and Knowledge Management (Excluded are detailed knowledge of process activities, methods and techniques)
  • Managing people through Service Transition
  • Organizing for Service Transition
  • Technology considerations
  • Implementing and improving Service Transition
  • Challenges, Critical success factors and Risks

Target Audience

  • Individuals who require an in depth understanding of the ITIL Service Transition stage of the ITIL Service Lifecycle and how it may be implemented to enhance the quality of IT Service provision within an organization
  • IT Professionals working within, or about to enter a Service Transition environment and requiring an understanding of the concepts, processes, functions and activities involved 


  • Multiple-choice
  • 90 minute duration
  • 8 scenario-based, gradient scored questions
  • 70% required to pass
  • Closed-book
  • This course provides 3 credits towards the ITIL Expert Qualification in IT Service Management.

Course Benefits

Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management – the warranty processes and Supplier Management (Excluded are detailed knowledge of process activities, methods and techniques)

  • Service Design technology-related activities
  • Organizing for Service Design
  • Technology considerations
  • Implementation and improvement of Service Design
  • Challenges, Critical success factors and Risks